Subscription terms

## 1. What you are buying

Zofa TV is a media player for your television, phone and tablet. A licence lets you use the app on one device for as long as your subscription runs.

• Single: two licences, for two devices.
• Family: six licences on one account, for up to six devices.

Zofa TV does not supply television channels, films or series, and is not a provider of any content. You bring your own source — the playlist or subscription you already have from your own provider. If that source stops working, changes, or is discontinued, that is a matter between you and that provider.

Every device can be tried free for 7 days, without an account. If you give your e-mail address during the trial, you get 7 extra days. A device that has used its trial does not get a new one when the app is reinstalled.

Licences bought before 3 September 2026 as a one-time permanent purchase remain valid on the device they are attached to.

2. Price

The price of each plan (Single or Family, monthly or yearly) is the price shown on the order page of this website or in the app store at the moment you buy. That price includes VAT and is confirmed to you before you pay.

If you start a subscription at an introductory price, you keep that price for as long as your subscription runs without interruption. If you cancel and later start again, the price then current applies.

If we ever change the price of a running subscription, we will tell you at least two months before it takes effect, and you may cancel before that date.

3. Renewal

A monthly subscription renews every month, a yearly subscription every year, unless you cancel.

For yearly subscriptions we send you an e-mail at least 15 days before each renewal stating the renewal date and the amount that will be charged. If we fail to send it, or send it late or unclearly, you may end the subscription immediately and free of charge.

4. Cancelling

You can cancel at any time from your account page, without cost and without giving a reason.

Cancelling stops the next renewal. Your access continues until the end of the period you have already paid for.

5. Right of withdrawal

For purchases at a distance you normally have 14 days to withdraw.

Because access begins immediately, you are asked at checkout to agree that delivery starts at once and to acknowledge that you lose the right of withdrawal once it has. If you do not agree, the purchase cannot be completed.

This does not affect anything in section 6.

6. If something does not work

You have a statutory guarantee that what you bought does what it should. That guarantee is not limited or excluded by these terms, and it lasts for as long as we supply the service to you.

If something is wrong, tell us first at support@zofa.tv. We are entitled to a reasonable opportunity to put it right. If we cannot, you are entitled to a reduction of the price or to end the contract and be reimbursed.

Please note what this covers: the Zofa TV application. It does not cover the channels, films or series you play through it, because those do not come from us. See section 1.

7. If we stop

If we decide to discontinue Zofa TV, we will tell you at least 12 months in advance and will not renew subscriptions after that announcement. Any period you have paid for and cannot use will be refunded pro rata.

8. Payment

Payments are processed by Stripe, which acts as merchant of record and remits VAT. Your card details are never held by Zofa TV.

9. Who we are

Lumetrix BV VAT BE 1029.601.154 support@zofa.tv

10. Complaints

If we cannot resolve a complaint together, you can turn to the Consumer Ombudsman Service (consumentenombudsdienst.be) or the FPS Economy (economie.fgov.be).