Skip to content
All legal documents

Refund Policy

Last updated: | Version 1.0

Refund policy

This policy applies to Zofa TV subscriptions. Read it together with the Subscription Terms.

How you buy

You buy directly from Zofa TV on this website. Payments are processed by Stripe, which acts as merchant of record.

You can also buy in an app store (such as Google Play or the Apple App Store). The store then handles the payment, and you cancel or ask for a refund in that store, under its own rules.

Cancelling

Cancel at any time from your account page on zofa.tv. No cost, no reason needed.

Cancelling stops the next renewal. Your access continues until the end of the period you have already paid for.

Refunds

Cancelling does not by itself refund the period you are in — you keep your access until it ends.

You are entitled to a refund when:

  • the service does not do what it should and we cannot put it right — see section 6 of the Subscription Terms;
  • we discontinue Zofa TV, for the part of your period you can no longer use, refunded pro rata;
  • you are entitled to one under the right of withdrawal below.

Ask at support@zofa.tv. Refunds go back to the card you paid with, through Stripe.

Right of withdrawal

As an EU consumer you normally have 14 days to withdraw from a distance purchase.

Because access begins immediately, you are asked at checkout to agree that delivery starts at once and to acknowledge that you lose the right of withdrawal once it has. If you do not agree, the purchase cannot be completed.

Your statutory rights

Nothing here limits your mandatory rights as a consumer, including the remedies you have when a service does not conform to its description.

Please note what those rights cover: the Zofa TV application. They do not cover the channels, films or series you play through it — Zofa TV does not supply any content, and that is a matter between you and your own provider.

Contact