Data Retention Policy
Last updated: | Version 1.1
Data Retention Policy
Lumetrix BV keeps personal data only as long as necessary for the purposes for which it was collected, and then deletes or anonymises it. This page summarises our standard retention periods.
Retention Periods
- Account data (e-mail, profile, licences, devices): deleted immediately when you delete your account; copies in our encrypted backups disappear within 90 days.
- Device registrations: while active; removed on device removal or account closure.
- Playlists, favourites, profiles and settings: stored only on your device; we do not receive them.
- Subscription/purchase records: as required by Belgian accounting and tax law (up to 7–10 years).
- Connection and security logs: 90 days.
- Diagnostic and crash data: not applicable — diagnostics stay on the device.
- Analytics data (consented): not applicable — no server-side analytics.
- Support correspondence: 24 months after the case is closed.
- Consent records (cookies/marketing): up to 5 years as evidence of compliance.
- Trial records (device identifier, trial dates and any e-mail address given for extra trial days): deleted 12 months after the trial ends, or sooner on request.
- Records of e-mails we sent you: 24 months, or until you delete your account, whichever comes first.
Deletion
On account closure or a valid erasure request, we delete or anonymise personal data within the periods above, except where we must keep certain records to comply with a legal obligation, or to establish, exercise or defend legal claims. Backups are overwritten on a rolling schedule.