Account Deletion
Last updated: | Version 1.1
Account Deletion
This page applies to the Zofa TV apps published by Lumetrix BV: Zofa TV for iPhone and iPad, Zofa TV for Android phones, and Zofa TV for Android TV and Samsung TVs.
How to delete your account
Option 1 — In the phone or tablet app (iPhone, iPad, Android phone): open Settings and tap “Delete account” at the bottom. We send a code to the e-mail address of your account to confirm it is you, and after a final confirmation your account is deleted straight away. If you have just created an account and see the licence screen, the “Delete account” button is there too.
The TV apps (Android TV, Samsung) have no delete button, because a TV has no keyboard to enter the confirmation code. Use the phone app, or option 2.
Option 2 — By e-mail: write to privacy@zofa.tv from the e-mail address of your account and ask us to delete it. We may verify that the request comes from you. We act on it within one month.
What is deleted, straight away
- your account and the e-mail address it uses
- every device linked to your account, and your licences
- pairing codes, and the record of e-mails we sent you
What Zofa TV never had
Your playlists, source addresses, login details for your provider, profiles, favourites and settings are stored only on your own devices. Zofa TV never receives them. They stay on a device until you delete the app from it.
What is kept, and why
- Invoices and payment records, because Belgian tax law requires it (up to 7-10 years). They are no longer linked to an account.
- A record of your cookie choices, without your e-mail address, as proof of consent.
- Stripe, which handled your payments, keeps its own payment records as an independent controller (see our Privacy Policy).
- Copies in our encrypted backups disappear automatically within 90 days.
Subscriptions
Deleting your account also cancels your subscription. You will not be charged again. Any time you have already paid for is not refunded, so if you want to use the rest of your period, cancel first and delete your account later.
Trial without an account
If you gave us your e-mail address for extra trial days without creating an account, e-mail privacy@zofa.tv from that address and we will delete it.
Exporting your data, or deleting only part of it
You can download your data from your account page, or e-mail privacy@zofa.tv. We reply within one month. See the GDPR Statement for all your rights.